As a preventive measure, guests may acquire a protection during their check-in, with the intention that, if they test positive for COVID-19 during their stay, they have an isolation room for up to 2 guests per room and a maximum of 14 days. This protection has a special price of $5 USD (plus taxes) per night per person, $7.50 USD for guests between 70 and 74 years, per person per night (plus taxes) and $10 USD for guests 75 years and older, per person per night (plus taxes).
- The isolation room will have a special price of:
- $10 USD plus taxes, per night per person in European Plan Basis at Presidente InterContinental Cancun Resort, Presidente InterContinental Cozumel Resort & Spa and Kimpton Aluna Tulum;
- In Ixtapa the special price will be of $50 USD plus taxes, per night per person in All Inclusive Plan.
- At the City Hotels there will be a discounted price of 50% from the public rate.
- The guest will have the opportunity to request to the protection service supplier the reimbursement for accommodation and food expenses caused by the trip extension due to COVID-19 from $100 USD per person per day up to $1,500 USD in total per person and up to $1,000 USD per person for the difference in fare or penalty for delayed or early return trip*.
- As an additional benefit, by booking your stay and purchasing the Travel Assistance Protection with more than 24 hours in advance through our Reservation Center offices (800-500-344-0500 in Mexico, or +1-800-344-0548 in the United States), you will be covered for non pre-existing illness (including COVID-19) for up to $10,000 USD*.
* Through the assistance company that is independent of Grupo Presidente®.